Privacy Policy

V-A-L-U Recognition & Reward is a software service business. This privacy policy explains how we use the personal information we collect about you when you use this website or interact with these services.

  1. Introduction
    Welcome to the V.A.L.U Recognition & Reward app (“App”). This Privacy Policy explains how we collect, use, store, and protect your personal information when you access or use the App. By using the App, you agree to the practices described in this Privacy Policy. 
  2. Information We Collect
    We may collect and process the following types of information:
    2.1. Personal Data: Information that identifies you, such as your name, email address, job title, department, and company details.
    2.2. Usage Data: Information about your interactions with the App, including login activity, engagement metrics, recognitions sent or received, and other activity logs.
    2.3. Technical Data: Information automatically collected, such as device type, operating system, IP address, and browser type, to optimise performance and user experience.
    2.4. Third-Party Data: Information obtained from your company’s Azure login or similar services, as necessary to provide the App’s features. 
  3. How We Use Your Information
    We use the information collected for the following purposes:
    3.1. Service Delivery: To enable core features of the App, such as employee recognition, reward distribution, and engagement tracking.
    3.2. User Support: To provide technical support, address queries, and improve user experience.
    3.3. Analytics: To analyse app usage trends and generate reports for your company to assess employee engagement.
    3.4. Compliance: To comply with legal obligations and ensure secure, lawful use of the App. 
  4. Data Sharing and Disclosure
    We do not sell, rent, or share your personal information with third parties, except as described below:
    4.1. Service Providers: Trusted third-party vendors who assist us in operating the App, such as hosting and analytics providers.
    4.2. Your Employer: Summary and anonymised engagement reports shared with your company for employee engagement analysis.
    4.3. Legal Compliance: Disclosure as required by law, such as to comply with legal processes or enforce our terms. 
  5. Data Security
    We prioritise the security of your personal information and implement industry-standard measures to protect it from unauthorised access, alteration, or loss. These measures include:
    5.1. Encryption of data in transit and at rest.
    5.2. Regular security audits and system monitoring.
    5.3. Controlled access to sensitive information by authorised personnel only. 
  1. Data Retention
    We retain your information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy. Afterward, data is securely deleted or anonymised. Retention periods may vary depending on:
    6.1. Legal requirements.
    6.2. Your company’s policies.
    6.3. Business needs related to the App’s functionality. 
  2. User Rights
    As a user, you have the following rights regarding your personal data:
    7.1. Access: Request access to the personal data we hold about you.
    7.2. Correction: Request corrections to inaccurate or incomplete data.
    7.3. Deletion: Request deletion of your personal data, subject to legal or contractual obligations.
    7.4. Restriction: Request restriction of data processing under certain conditions.
    7.5. Objection: Object to processing based on legitimate interests.
    7.6. Data Portability: Request a copy of your data in a machine-readable format.
    To exercise these rights, please contact us at privacy@v-a-l-uapp.com
  3. Cookies and Tracking Technologies
    The App may use cookies and similar technologies to enhance user experience, analyse usage patterns, and deliver personalised content. You can manage cookie preferences through your browser settings.
  4. Changes to this Privacy Policy
    We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Significant changes will be communicated via email or in-app notifications. Your continued use of the App after updates constitutes acceptance of the revised policy.
  5. Contact Information
    If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
  • Email: privacy@v-a-l-uapp.com 

Britannia House

Market Harborough

LE16 7PH

Tel: 01858 467746