FAQ2025-03-05T15:07:20+00:00

FAQ’s

Is employee data shared with third parties?2025-03-05T10:50:09+00:00

No, V.A.L.U does not sell or share employee data with third parties. Data will be shared with our Reward Partner for the specific purpose of Reward distribution. All data is processed securely in compliance with GDPR and other relevant regulations.

What data does V.A.L.U collect?2025-03-05T10:47:46+00:00

V.A.L.U collects only the necessary data required for user authentication, engagement tracking, and platform functionality. This includes basic profile details, engagement activity, and anonymised Wellbeing check-ins.

Does participation in Wellbeing activities impact Employee Balance Sheet scores?2025-03-05T10:33:03+00:00

Yes, engaging with Wellbeing check-ins and resources contributes to the balance score.

Can organisations see individual Wellbeing scores?2025-03-05T10:32:04+00:00

No. As an individual response isnt recorded against a user the responses are not visible to the company. Companies can only access aggregated and anonymised reports.

How does Wellbeing tracking benefit employees?2025-03-05T10:29:29+00:00

It helps employees self-reflect, recognise patterns in their well-being. Companies can also use insights to improve workplace culture.

Are Wellbeing check-ins anonymous?2025-03-05T10:28:01+00:00

Yes, all Wellbeing check-ins are completely anonymous to encourage honest self-reporting. Aggregated trends may be visible to HR, but individual responses are never shared.

How does the Wellbeing feature work in V.A.L.U?2025-03-05T10:27:08+00:00

The Wellbeing feature allows employees to check in on their mental and emotional health through simple, anonymous mood tracking and pulse surveys.

How are reward budgets managed?2025-03-05T10:25:32+00:00

Companies can set monthly or annual reward budgets, allocate rewards to different departments, and track spending through the VALU admin dashboard.

Can employees transfer rewards to others?2025-03-05T10:24:46+00:00

No, rewards are non-transferable and must be redeemed by the recipient.

Do rewards expire?2025-03-05T10:24:07+00:00

Yes, rewards may have expiration dates depending on the vendor or company policy. Expiration details are available in rewards summary against your profile.

How do employees redeem rewards?2025-03-05T10:22:48+00:00

Employees can redeem rewards through their V.A.L.U account, selecting from available options based on their earned balance or company reward structure.

What types of rewards are available through V.A.L.U?2025-03-05T10:22:01+00:00

VALU supports a variety of rewards, including digital gift cards, experience-based rewards, and custom company-specific incentives.

Can Announcements be scheduled in advance?2025-03-05T10:20:52+00:00

Not currently. This option may become available in a later version of the software.

Do Announcements impact Employee Balance Sheet scores?2025-03-05T10:19:29+00:00

Announcements do contribute to engagement tracking.

Can employees interact with Announcements?2025-03-05T10:18:20+00:00

Yes, employees can acknowledge Announcements and engage with them by liking them. Managers can also verify the content and add link the announcement to a Comapny Value, fostering a sense of community.

Who can post Announcements?2025-03-05T10:16:22+00:00

All users have access to post Announcements.

What are Announcements in V.A.L.U?2025-03-05T10:48:09+00:00

Announcements allow individuals to share their successes, important updates, milestones, or initiatives company-wide .

Can Appreciations be shared publicly?2025-03-05T10:12:40+00:00

Yes, Appreciations will be displayed in the company feed to celebrate positive workplace culture.

Are Appreciations included in the Employee Balance Sheet score?2025-03-05T10:11:31+00:00

Yes, they contribute to an employee’s engagement score, but with a lower weighting than formal Recognitions.

Who can send an Appreciation?2025-03-05T10:10:47+00:00

Any user within the platform can send an Appreciation to a colleague. It’s designed to be quick and easy, encouraging frequent positive interactions.

How are Appreciations different from Recognitions?2025-03-05T10:48:55+00:00

Appreciations are a simpler form of acknowledgment that allow employees to say “thank you” or show gratitude informally. Recognitions, on the other hand, are more structured and tied to company values.

Can Recognitions include a reward?2025-03-05T10:07:45+00:00

Yes, depending on company policy, Recognitions can be accompanied by a reward to further incentivise positive behaviors and achievements.

Can Recognitions be anonymous?2025-03-05T10:06:39+00:00

No, Recognitions are always attributed to the sender to ensure transparency and authenticity.

How do Recognitions impact the Employee Balance Sheet score?2025-03-05T10:08:29+00:00

Recognitions contribute positively to an employee’s overall balance score by reflecting engagement and participation in the company’s values-based recognition culture.

Who can send a Recognition?2025-03-05T10:08:49+00:00

Recognitions can be sent by employees, managers, or leadership, depending on your organisation’s settings. Some companies allow peer-to-peer recognition, while others may have structured recognition programs.

What is a Recognition in V.A.L.U?2025-03-05T10:49:16+00:00

A Recognition is a way to formally acknowledge a colleague’s contribution, effort, or achievement. Recognitions are linked to company values and help build a culture of appreciation.

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